Payments & Orders

How can I order from Stylish Jewellery Online Boutique?
Currently the Stylish Jewellery Online Boutique is purely an online based business therefore, all orders will come direct via this site.

Using the shopping site couldn't be easier - simply view our products and, should you wish to make a purchase, choose your jewellery and add which color where applicable and click on the 'add to cart' button - this will then add the item(s) to your shopping cart. You can carry on shopping on our site and add other items to your cart until you are ready to checkout.

When you have added your desired items to the shopping cart and you are ready to complete your purchase(s), click on the 'view cart'  button in your Shopping Bag. At this point, you will be redirected to PayPal to complete your online payment.

What payment methods do Stylish Jewellery Online Boutique accept? 

We accept all major credit and debit cards online via PayPal, one of the world's leading online payment facilitators.

Please note - You do not need a PayPal account to buy from us - just use your credit or debit card as you would usually. However, if you do have a PayPal account, you naturally have the choice of payment by card, bank, or PayPal account.

Be assured that once you proceed to checkout, your order will be processed safely through PayPal's own secure infrastructure supported by the internet's robust encrypted Secure Sockets Layer (SSL) - look out for the little yellow padlock in your browser window when entering your payment card details.

Also note that no one at Stylish Jewellery Online Boutique has access to your card or banking details at any time.

How  does PayPal work?
1. Your sensitive financial information is stored on PayPal highly secured servers and encryption software.

2. When you use PayPal to pay online, you provide only your email address.

3. We as a merchant receive payment from PayPal. We never see your financial information. (You as a consumer are not charged a user "fee" for using PayPal for payment.)

This three stepped process is recognized as an industry standard for fighting identity theft; plus, PayPal employs over 2,000 specialists, including former law enforcement officials to help protect you from fraud. Few, if any third party credit card retailer module companies have the breadth of resources and personnel PayPal has and employs to protect sensitive financial user information.

For us, the choice was easy: we choose PayPal. Paying with PayPal will protect you (among the other 150 million other PayPal accounts!) from fraud and identity theft. No worries, no hassles and it is a cinch to use.

Creating a PayPal account is easy (go here to create a paypal accoun) Paypal accounts are easy to maintain; if you have not created an account it takes less than five minutes.

Paypal offers another secure and safe way to shop with us. A Paypal account is not required and payments can be made using credit/ debit card and instant bank transfers. Paypal can also be used for purchases using an American Express card.

You may also email customer.service@stylish-jewellery.co.uk with any further questions you may have.

Do I need a Paypal account to pay for my jewellery?
No. During checkout you will be given the option to proceed without logging in to Paypal, and can pay using most credit or debit cards.

How can I make changes to my order? 

If the order has not yet been dispatched just call us and we will amend the order for you. If it has been dispatched and includes items you do not want you will need to Return or Exchange the order. Please see our Return/Exchange Policy

How can I cancel my order? 

Delivery 

How quickly do you ship my order? 
We make an effort to ship orders within 24 hours. Sometimes it may take as long as 36-48 hours, but be assured we are working as hard as we can to ensure your happiness. For further details see our Delivery Policy.

When will my order arrive?
For delivery  time details see our Delivery Policy . 

Are all goods sent out recorded delivery? I may not be home to sign for it.
All orders are sent out 1st class recorded delivery. If you do not wish to use this service, please advise at time of posting, where normal 1st or 2nd class postage can be agreed.  Customers must accept full liability, in the unlikely event that the goods go missing in the post. Stylish Jewellery Online Boutique will always obtain a receipt for packets handed over to the Post Office.

Do you ship Internationally?  
Yes. Stylish Jewellery Online Boutique ship worldwide. Where your order is purchased outside the EC, please be aware that it is your responsibility to pay any local import taxes or duty.

Returns 

How do I return/exchange an item?

You'll find all these details at Returns/Exchange Policy. 

When will my credit card be refunded?  
On receipt of the returned item(s) Stylish Jewellery Online Boutique will give you a full refund of the amount you paid for the item(s) - excluding postage costs - only after we have performed standard quality checks. You must, however, return the goods to Stylish Jewellery Online Boutique in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly.

Your refund will be credited via the original form of payment and you will receive your refund, credit or exchange (when in stock) within 5 working days of us receiving the goods. We endear to process all returns and exchanges as quickly as possible.

Jewellery Questions

I would like to place an order soon. However, I am lost with color descriptions of your fashion jewellery. If description of the surface is silver, does it mean is real silver or just a color of that surface? 

The fashion jewellery we supply is made from metal alloy. This means that precious metals such as: gold or silver are not used in the production. The description used by us: silver or gold, is only and exclusively by the name of surface color. Below, you can find a combination and description of color surface of the jewellery supplied by our company. 

Are the pendants sold together with a chain/necklace?

Yes, each necklace consists of a pendant and a chain.

Does your fashion jewellery contain Nickel?

The law prohibits the make of nickel jewellery. Therefore our products are not directly made with it. We offer six types of primary cover plating the so called product color surface. These are:

1-silver - color: glossy silver

2-old silver - color: glossy grey

3- hematite - color: glossy, dark, almost black

4- gold - color: glossy golden, so-called (New Gold)

5-copper- color: glossy orange-pink

6-old brass - color: dark brown (NICKEL FREE) color: brown

Completely deprived of even traces of nickel is color surface old brass.

In order to properly understand composition of the product, it is necessary to describe the method of use of the individual compounds in the production process. 

For the production of fashion jewellery in colors: silver, gold, copper is needed so-called undercoat substrate binding metal surface with the color. For this purpose certain compounds containing sufficient traces of Nickel(counted in microns) (failing under standards set by EU, see annex at: EU Nickel Directive) are used. In addition to these three cases, secure color coatings of the product is applied. This additionally limits skin contact. 

As far as the other surface colors: old gold and hematite, target coating is the same as in the three surfaces before is the undercoat. However, Nickel content (counted in microns) also here meets the norm set by the EU Directive.

Not only fashion jewellery (imitation artificial jewellery) contains nickel traces but also it can be found in surgical steel, titanium. Nickel may also be found in gold and silver.

Fashion jewellery we sell should not be used with freshly pierced skin. For that reason we do not supply piercing goods, see below EU Directive In accordance with mandatory provisions, the fashion jewellery we supply does not contain more than 0.05% nickel in respect of the weight of the product, which is permitted for its sale.

I have never bought jewellery online: How can I be sure I'll be happy with my purchase?

Even high quality photography, together with product descriptions and measurements, cannot really do justice to our jewellery - as the vibrant colors, sparkle and 'feel' are so hard to capture. As such, when a customer actually receives the piece, it often exceeds their expectations and gives even greater pleasure. However, should you want to return the item, you have 7 days from the date of receipt to change your mind and we will happily refund your payment. View our Return Policy. 

I saw a piece of jewellery a while ago on this site and now I can't find it, what should I do?
Please e-mail Customer Service and we will do our best to get the piece for you.

How should I look after my jewellery? 

It is important you look after your jewellery to ensure it looks great and lasts. All metals and stones require different care:

All jewellery however should be:

1. Avoid contact with water.

2. Do not clean the fashion jewellery with silver polish cloth (it will rub off its surface)

3. Fashion jewellery should only be cleaned with a dry soft cloth.

4. Always before sleep fashion jewellery should be removed. 

How is your fashion jewellery packaged?

Each item of our fashion jewelry is individually packaged in small plastic bags.

In addition, each item is fastened to a small cardboard. All this, while maintaining the highest aesthetics. Please refer to the picture below: 

Yes. Please click here further information.